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We're Here to Help

Support for Your Everyday Shopping



We’re here to help with questions about our products, orders, shipping, returns, or other matters related to your shopping experience.

We look forward to hearing from you.

Get in Touch

Customer Support

Email
service@lumirestia.com
Service Hours
9:00 AM – 6:00 PM (PDT)

We aim to respond to customer inquiries as soon as reasonably possible during our regular service hours. Response times may vary depending on the nature of your request and the volume of inquiries we receive.

Our contact information is also included in your Order Confirmation Email for easy reference.

Feel Free to Reach Out

How We Can Assist

01
Product information and general product questions
02
Order status and order-related inquiries
03
Shipping and delivery questions
04
Returns and refund inquiries
05
Product use or care information
06
Other questions related to your shopping experience

For Order-Related Inquiries

If your question is related to an existing order, please include your order number and a brief description of your request when contacting us.

Helpful Information

Providing relevant order information can help us locate your order and assist you more efficiently.

Company information
Business Details

Company Information

Company Name
Beijing Hongwei Yuanda Technology Co., Ltd.
Owner
Zheng Haotian
Business Address
Room 107-310, 1st Floor, Building 17, Wulidian Nanli, Lugouqiao, Fengtai District, Beijing, China (Cluster Registration)
Customer care

Customer Care

A Note About Our Support

We want communication with us to be simple and straightforward. When you contact our Customer Support team, we will review your inquiry and provide relevant information or assistance based on the details available to us.

For information regarding shipping, returns, refunds, privacy, or other store policies, please refer to the applicable policy pages available on our website.