Privacy Policy

Thank you for visiting lumirestia.com (the "Website", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, contact us, or use our services.

By accessing or using our website, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

The information you provide may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Payment information
• Order details and purchase history
• Information you provide when contacting our Customer Support team

Payment information is processed securely through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and browsing activity
• Time spent on our website
• Referring websites
• Cookies and similar technologies

This information may help us operate and improve our website, understand how visitors interact with our services, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders.
• Confirming, managing, and delivering purchased products.
• Sending order confirmations, shipping updates, and other transaction-related communications.
• Processing payments and helping prevent fraudulent activity.
• Handling returns, refunds, and customer service requests.
• Responding to questions and providing customer support.
• Improving our website, products, services, and customer experience.
• Sending promotional or marketing communications where permitted.
• Providing relevant content, offers, and advertising.
• Analyzing website traffic and customer interactions.
• Maintaining the security and integrity of our website and services.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share personal information with third parties when reasonably necessary to operate our website, process transactions, provide services, or comply with legal obligations.

Service Providers

We may share relevant information with third-party service providers that support our business, including:

• Payment processors
• Shipping and logistics providers
• Order fulfillment partners
• Website hosting and technology providers
• Analytics providers
• Advertising and marketing partners
• Customer support service providers

These service providers may process personal information as necessary to perform services for us, subject to applicable agreements and legal requirements.

Legal Requirements

We may disclose personal information when required or permitted by applicable law, legal process, or government request, or when reasonably necessary to protect our rights, property, customers, business operations, or the safety of others.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, and improve your experience.

Cookies and similar technologies may be used to:

• Remember your preferences.
• Maintain items in your shopping cart.
• Understand how visitors use our website.
• Measure website performance.
• Improve our products and services.
• Support relevant advertising and marketing activities.

We may also use third-party analytics, advertising, or technology services that use cookies, pixels, or similar technologies to measure website activity and advertising performance.

You can manage or disable cookies through your browser settings and, where available, through cookie preference tools provided on our website. Disabling certain cookies may affect the availability or functionality of some website features.

5. Payment Information

Payments are processed through third-party payment providers.

We do not store your complete payment card details. Payment information is handled by the applicable payment provider in accordance with its own security practices, privacy policies, and applicable requirements.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request information about how your personal information is collected, used, or shared.
• Withdraw consent where processing is based on your consent, subject to applicable law.

To submit a privacy-related request, please contact our Customer Support team. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it where required.

10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.

11. International Data Transfers

Personal information may be processed, transferred, or stored in countries other than the country in which you reside, including locations where our service providers operate.

Where required by applicable law, appropriate measures may be used to support the lawful transfer and protection of personal information across jurisdictions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

Updates will be posted on this page as appropriate. We encourage you to review this Privacy Policy periodically to stay informed about how personal information is handled.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Customer Support team at service@lumirestia.com.