Return & Refund Policy

Order Cancellation

We accept order cancellations before an order has been shipped or entered production.

  • Orders cancelled before shipment or production will receive a full refund.
  • Once an order has been shipped or entered production, it can no longer be cancelled.

Returns

Eligible products may be returned within 14 days of the date you receive your order.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in the original packaging.
  • Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
  • Customers will be charged shipping costs no more than once for each order, including returns.
  • No restocking fees will be charged for any approved return.

If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

Return Address

Room 107-310, 1st Floor, Building 17, Wulidian Nanli, Lugouqiao, Fengtai District, Beijing, China (Cluster Registration)

The address above is provided for reference. The appropriate return shipping address may vary depending on the product, order, or return circumstances.

Please contact our Customer Support team before sending any return. We will confirm the appropriate return address after your return request has been reviewed and approved.

Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your return request has been reviewed and approved, we will confirm the appropriate return shipping address for your return and provide the applicable return instructions.

Please follow the return instructions provided by our Customer Support team before sending your item.

Returns sent without prior authorization or to an unconfirmed address may not be accepted and may delay the return or refund process.

Customer Support

Email: service@lumirestia.com

Our contact information is also included in your Order Confirmation Email for easy reference.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

After the inspection is completed, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the estimated processing period:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
  3. Contact your bank, as processing times can vary.

If you have completed all of the above steps and still have not received your refund, please contact our Customer Support team.

You may contact us by emailing service@lumirestia.com or by using the contact information provided in your Order Confirmation Email.

Last Updated: August 2026